To book the job, we require a 25% deposit and authorization to do the work on your home.
You will receive a call within one week to choose colors and determine the tentative start date. We plan jobs tentatively, and sometimes have to reschedule when the rain threatens to ruin the work we do.
No earlier than four weeks and no later than two, we will come out for a color consultation, providing test patches, paint samples, and color finishes and numbers for you to provide to your HOA (if needed.) If changes are necessary, we will make them here and reschedule your color consultation.
The week before the job is scheduled, we will stay in touch to make sure there are no weather delays, and reschedule if there are.
During the job, we will keep you informed of what time we are to start and complete work each day. We will talk to you about the daily progress of the job so that any issues that come up you will know about as soon as possible. For outdoor jobs, it is not necessary to be home, however, we do request your presence for a final walk around of the job.
At the end of the job, we’ll take you around the house to do any last touch ups before we ask for a final payment. We would also appreciate it if you would fill out a short survey letting us know how the process was for you. Your feedback is very valuable to us. We would also appreciate any referrals or a reference letter to express your satisfaction with the work we do and with our company.